Protect yourself from fraud

Certain organizations claim to offer "support" to Canadian citizens who want to apply for a passport, such as by selling information kits that outline application procedures. Some also falsely claim to be able to speed up the passport application process for an additional fee.

What you should know:

  • No third-party person or group can speed up the processing of your passport application.

  • Only Passport Canada service locations are authorized to collect passport processing fees. Service locations include: Passport Canada regional offices; Service Canada Centres; selected Canada Post counters; and Government of Canada offices abroad. Our fees are regulated under the User Fees Act.

  • Contact Passport Canada free of charge if you have any questions about your passport application.

  • Passport Canada will never ask you to disclose the card security code on the back of your credit card when paying the passport fee.

  • Passport application forms are available free of charge.

Safeguard your personal information

  • Canadian passport holders play a vital role in maintaining the reputation of Canadian travel documents.

  • Never give out personal information contained in your passport or in your passport application (including photocopies) unless you are confident it is for a trusted organization or individual. The passport bearer assumes all responsibility for giving information contained in the passport to a third party.

Identity theft

If you believe that you may have been a victim of identity theft, or that your identity may have been used to fraudulently obtain a passport or travel document, please contact us.